Effective September 27, 2026
Cancellation and Refund Policy
$17 membership and starter offers
Your selected offer is shown before checkout. The $0 offer saves a card without a signup charge; its first $17 membership charge is after 12 hours. The optional $5 starter charges $5 today, all added to usable prepaid credit; its first $17 membership charge is 12 hours after confirmed starter payment. Renewals are $17 every 14 days until canceled. Membership does not include usage credit. The $5 starter does not provide unlimited paid services. AI, calls, texts, email, video, connected tools and advertising need sufficient funds and required activation. Both new offers have no $100 monthly margin minimum. Existing customers keep their accepted terms unless they separately agree to a change.
Cancel in Settings → Billing before the first membership charge to avoid it, or later to stop future renewals. Unused prepaid credit remains a customer balance. Contact support about refund review, billing errors or unused funds. Charges for already delivered usage remain payable. The legacy policy below applies only to customers who accepted the earlier plan.
This policy explains how to stop future ProsHub service and how billing errors are reviewed.
How to cancel
Email support@havenhomesdesignbuild.com from the address associated with your account and include the business name. ProsHub will confirm the effective cancellation date. Removing a connected account, deleting an app, or stopping use does not by itself cancel platform access.
Charges before cancellation
Usage, provider costs, connected-account fees, platform fees, advertising obligations, and the applicable monthly minimum incurred before cancellation remain payable. Provider and advertising charges that have already been accepted or delivered cannot ordinarily be reversed.
Refund review
ProsHub will review duplicate charges, amounts charged in error, or paid services that ProsHub confirms were never made available. Submit the request within 30 days of the charge and include the business name, charge date, amount, and reason. Approval is not automatic and may require provider and payment records.
Usage balances
Funded balances are applied to eligible usage under the active billing terms. On final account closure, any remaining balance will be handled according to the accepted billing terms and applicable law after outstanding usage, provider costs, disputes, and reversals are reconciled.
Payment disputes
Please contact support before filing a payment dispute so ProsHub can review the tenant ledger and provider records. Fraudulent disputes or repeated failed payments may suspend service.
ProsHub is a software product operated by Money Masteries Mindware Movement.