Updated November 11, 2026

Privacy Notice

This notice explains how ProsHub handles information when businesses and their authorized users use the ProsHub website, CRM, AI assistant, receptionist, communications, marketing connections, and billing features.

ProsHub is a business service. Each client controls the customer and employee information it submits. ProsHub processes that information to provide the service and does not sell personal information.

Information we collect

Account information such as name, work email, business name, industry, authentication status, and onboarding answers.
CRM information submitted by a client, including contacts, notes, appointments, consent records, messages, and call history.
AI conversations, company instructions, assistant settings, and factual memory saved for the client workspace.
Communications metadata and content for calls, email, and supported messaging features.
Connection identifiers and status for authorized social and advertising accounts.
Billing identifiers, payment status, usage records, and transaction history. Card details are collected by Stripe and are not stored by ProsHub.
Security and operational information such as request identifiers, authentication claims, timestamps, errors, and audit records.
Location information only if a future workforce location feature is expressly enabled and the user grants device permission.

How we use information

We use information to authenticate users, isolate client workspaces, provide CRM and AI features, route calls, deliver authorized communications, connect client-owned accounts, calculate customer-funded usage, prevent duplicate actions, protect the service, investigate errors, and provide support.

Google account and Calendar data

Signing in with Google uses your verified email and basic profile to identify your ProsHub account. Connecting Google Calendar is a separate, optional action. With your permission, ProsHub reads the selected calendar’s listing to confirm ownership and timezone and updates its sharing permissions to give the ProsHub service identity ongoing access to that calendar. The connection step does not store your Google password or temporary Google access token.

After connection, the service reads calendar details, upcoming event titles and times, and availability for your company’s scheduling screen and receptionist. If you enable automatic booking, it creates appointments only after the caller confirms. ProsHub stores the connection identity, booking settings, and relevant appointment records in your company workspace. Relevant availability and appointment details may be used by the configured AI provider to handle your requested scheduling task. Your Google data is not sold, used for unrelated advertising, or used to train generalized AI models. Human access is limited to your authorized workspace users and support, security, or legal needs described in this notice.

Disconnecting inside ProsHub stops future Calendar actions. To revoke the service’s ongoing calendar access too, remove its sharing permission in Google Calendar settings. You can also revoke the Google consent grant in your Google Account connections. Request deletion of stored connection and appointment records through our data deletion process, subject to the retention requirements below. ProsHub’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Bank connections and financial information

If your business chooses to connect a bank through Stripe Financial Connections, Stripe presents the bank authorization screen. ProsHub requests read-only balances and transaction details, and receives masked account details such as the institution and last four digits. This bank-data authorization does not permit ProsHub to debit your bank. ProsHub uses the authorized data to display accounting records and cash-flow summaries for your company. Bank credentials are entered in the bank or Stripe authorization flow, not in ProsHub. Access is limited to authorized company users and the platform administrator for authorized support. Disconnecting the bank in Accounting revokes ProsHub’s Financial Connections access; financial records already exported or shared by your business are not recalled. Bank-data requests may incur separately disclosed usage charges. AI-assisted accounting is a separate, user-requested processing activity; relevant financial information may be sent to the configured AI provider only under the applicable authorization and data-processing controls. A bank feed is not a guarantee of complete books, reconciled financial statements, tax filings or payroll compliance.

AI processing

Client prompts and relevant workspace context may be sent to configured AI and voice providers to generate requested replies or speech. ProsHub does not use one client’s information to answer another client and does not use client content to train a general ProsHub model. AI output can be incorrect and should be reviewed before consequential use.

Service providers

ProsHub uses service providers for hosting, authentication, database services, payments, AI generation, voice, telephone service, email delivery, and client-authorized social or advertising connections. Current providers include Railway, Firebase/Google, Stripe, Anthropic, ElevenLabs, Telnyx, Resend, Zernio, and Spline for the decorative robot scene. Each provider processes information under its own terms and privacy practices.

SMS permission and mobile information

ProsHub saves the mobile number, permission choices, wording shown, time, and source when you submit its optional SMS form. Service messages and marketing offers have separate permission choices. Your mobile information and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Providers may process this information only as needed to operate the requested messaging service, honor opt-outs, and meet legal requirements. Permission given to ProsHub does not authorize texts from other client businesses. Reply STOP to opt out or HELP for help.

Sharing

We share information with service providers only as needed to operate requested features, with authorized members of the client workspace, when directed by the client, or when required to protect rights and comply with law. We do not sell personal information or use customer lists for unrelated advertising.

Public-page advertising choices

When advertising measurement is configured, the public ProsHub offer and webinar pages ask before loading Meta, TikTok or Google advertising tools. If you allow them, those providers may receive public-page URLs, device/network identifiers, video interactions, signup-button clicks and completed webinar-registration events to measure campaigns and build advertising audiences. A click is not a purchase. Form contents, email addresses, card details, bank records and private workspace content are not included in these advertising events. The advertising tools are not loaded inside the authenticated CRM.

Choose “Ad privacy choices” on the offer or webinar page to decline or withdraw consent. Supported Global Privacy Control signals are treated as a refusal. Choices are stored locally for up to 180 days. Advertising providers process data under their own policies; these tools can support advertising across other websites. Webinar access messages and optional ProsHub marketing email have separate choices. Registering does not authorize marketing texts or a paid service.

Retention and deletion

We retain workspace information while the account is active and as reasonably necessary for security, billing, dispute resolution, and legal obligations. A client may request account or personal-data deletion using the instructions on our data deletion page. Some billing, security, opt-out, and legal records may need to be retained.

Security

ProsHub uses verified authentication, tenant-scoped authorization, server-held provider credentials, signed webhook verification, bounded requests, and recorded operation identifiers. No system can guarantee absolute security. Report a suspected vulnerability using the security contact page.

Children

ProsHub is intended for businesses and is not directed to children under 13. Do not submit children’s information unless you have a lawful business purpose and all required authorization.

Your choices

Authorized users can update business settings and client records within the service. Contact us to request access, correction, export, or deletion where applicable. Client businesses are responsible for responding to requests from the people in their CRM.

Contact

Email support@havenhomesdesignbuild.com with “ProsHub privacy” in the subject line.

ProsHub is a software product operated by Money Masteries Mindware Movement.